Delete your Kindtoall account

Delete inside the app

In the Kindtoall app, go to Account & Privacy → Delete My Account. You will be shown what will be removed, asked to confirm, and asked to re-enter your password. Deletion takes effect immediately once confirmed.

Request deletion by email

If you have uninstalled Kindtoall or cannot sign in, email us at jimmylou27@icloud.com with the subject line "Account Deletion Request" from the email address on your account (or include enough detail for us to verify it). We may ask you to confirm your identity before completing the request.

What gets deleted

Deleting your account removes:

• Your profile and sign-in credentials
• Application Passport answers and reusable information
• Evidence Wallet documents and uploaded files
• Applications, drafts, and application workspaces
• Messages, household member entries, and sharing authorizations you created
• Sessions and connected devices

What may remain, and for how long

Some records must be kept after an account is deleted. When they remain, your identifying information is removed or anonymized wherever possible:

• Security and audit events — retained up to 12 months with your identifiers anonymized, for security, fraud prevention, and abuse investigation.
• Decision receipts and application records under an open appeal or legal hold — retained, stripped of identifying fields, until the appeal window or legal requirement ends.
• Records an organization is legally required to keep — information you explicitly submitted to an organization may be retained by that organization under its own recordkeeping obligations. Kindtoall removes its copies; copies already delivered to or saved by the organization follow the organization's own retention rules.
• A non-identifying deletion receipt — a minimal record that a deletion occurred, for audit purposes.

How long it takes

In-app deletion takes effect immediately. Email requests are processed within 30 days after we verify your identity, and we will confirm when the request is complete.

Delete some of your data without deleting your account

You do not have to delete your account to remove information:

• Delete individual Passport answers or Evidence Wallet documents
• Remove a household member you added
• Revoke an organization's access and request return of application data
• Withdraw an application (withdrawn applications are removed after 30 days)

To request partial deletion by email, write to jimmylou27@icloud.com with the subject "Data Deletion Request" and describe what you would like removed.